The hospitality industry has reached an inflection point in how it handles one of the oldest forms of guest communication. While 78% of hotel chains have already integrated AI solutions, voice technology represents the next frontier in an industry still grappling with staffing shortages, missed revenue, and the challenge of maintaining personal service at scale. […]
In the midst of the pandemic, two entrepreneurs launched a hotel management business. Their focus on addressing high staff turnover, improving operational efficiency, and embracing technology offers a new approach to an industry grappling with longstanding challenges.
Mario Gizzi, Co-founder of DRG, reveals how family values, adaptability, and a long-term vision turned a single restaurant into one of Scotland's most successful dining groups.